Creating your knowledge base

A simple guide to building self-service resources for your customers.

Customer Support · 10 Min read

How to Create a Knowledge Base from Start to Finish: Building Self-Service for Customer Support

Learn how to create a knowledge base from the ground up that your customers will love.

Melissa Rosen CX Lead & Content Creator @Groove

Customer Support · 9 Min read

8 Knowledge Base Examples (From Our Help Center) with Lessons for How to Create Your Own

A well-thought-out plan for creating knowledge base articles with examples from our own help center.

Melissa Rosen CX Lead & Content Creator @Groove

Customer Support · 7 Min read

What Is a Knowledge Base? (Answer: Instant ROI for Anyone Delivering Support)

A knowledge base isn’t just a collection of articles—it’s a tool that makes customers happier and can quickly reduce support inquiries by 33% (or more!).

Nathan Collier Senior Editor @Groove