Trusted by 4,000+ growing e‑commerce stores
Connect your Shopify store to Groove
View customer information (like recent orders, shipping details, and more) right in the conversation sidebar where it's most useful for you and your team.
"I learned Groove in about 30 minutes. I love the simplicity and ease of use."
Anthony Coombs
Splendies
Everything in one place
Keep track of customer data, order information, and all previous interactions (whether through email, social media, chat, or phone) in our intuitive dashboard.
"I use Groove everyday. Love it and couldn't get my work done without it."
Nutsac Bags
Drives sales with Live Chat
Convert more customers by offering quick, customized suggestions to fit their needs via Live Chat.
"We love answering our customers via Groove. It's so user friendly and I love the helpful blog posts!"
Parabo Press
Automate the busywork
Organize new conversations and insert pre-written replies using automations.
"Groove is so tight. Seriously. Groove’s auto-replies, tagging method, canned responses, and many other features are game changers."
The Hustle
Reporting that makes sense
Track both qualitative and quantitative insights to build a better product and customer experience.
"Groove is like a breath of fresh air. It actually looks like somebody thought about the user experience. Love it."
Rymera
Seamlessly integrate your e‑commerce tools
Reference purchase history and order information from your e-commerce platform without ever leaving Groove.
See all integrations"Groove gives us all the features we need to give awesome customer support."
Less Accounting
Mobile ready when you hit the road
Our app gives you the full power of Groove on-the-go. You’ll find all the features you love from Groove’s web app on the mobile app:
- View, reply, and forward messages
- Add notes
- @Mention colleagues
- Create, edit, and add tags to conversations
- Change assignee
- Collision detection
Affordable pricing for growing e-commerce stores
- 7-day trial
- 5 minute setup
- Cancel anytime
Standard
15
per user, per month
- This plan includes...
- 3 Mailboxes
- Web widget
- Live chat
- Customer properties New
- Assignments
- @mentions
- 40+ integrations
Pro
35
per user, per month
- All Standard features &...
- Unlimited mailboxes
- Teams
- Custom fields New
- API Access
- Salesforce, HubSpot,
- Jira Integration
"I learned Groove in about 30 minutes. I love the simplicity and ease of use. It's a really nice solution for small to medium sized companies. I recommend it to many people over Zendesk."
