Enjoy New Year Savings

Get 60% Off for 6 Months

Risk Free. 30-Day Money Back Guarantee

Monthly Plans

Get 60% off a Standard, Plus, Pro and Select plan for 6 months. After the 6-month promotional period, you will be billed at full price for the plan you have selected.

Yearly Plans

The total price for a yearly plan is billed at time of purchase. It includes both the monthly discount outlined above, as well as an additional 20% discount for selecting a yearly plan.

Promotional offers for both monthly and yearly plans are for a limited period. New customers only. Cannot be combined with other offers. No free trial period is included when availing this promotional discount. Groove reserves the right to change this offer at any time.

30-Day Money Back Guarantee

Buy now and save on a Groove plan, with a promise that if you aren’t satisfied you can contact us anytime within the first 30 days after purchase for a full refund.

Billed monthlyBilled annually Save an Extra 20%

Standard

$12

Per user
Per month

60% Off for 6 Months

Was $19.00 | Save $68.40

Standard includes:

2 shared inboxes with email, live chat, and social channels
1 Knowledge Base
Unlimited help widgets
Team collaboration
Collision detection
5 rules
10 instant replies
6 months search history
API and 40+ integrations

Compare Plans

Add-ons:

+Inbox ($10 per shared inbox per month)
+Knowledge Base ($20 per knowledge base per month)
+Lite user ($5 per lite user per month)
+AI (100 auto-draft replies $25/month/user)

Buy now & save

or Try It Free

Plus

$24

Per user
Per month

60% Off for 6 Months

Was $19.00 | Save $68.40

Plus includes:

5 shared inboxes with email, live chat, and social channels
2 Knowledge Bases
Restricted Knowledge Bases
Unlimited help widgets
Team collaboration
Collision detection
Advanced rules
Unlimited instant replies
Unlimited search history
Instant replies w/actions
10 lite users
AI assist
AI summarize
API and 40+ integrations
Reporting & analytics
API & Webhooks

Compare Plans

Add-ons:

+Inbox ($10 per shared inbox per month)
+Knowledge Base ($20 per knowledge base per month)
+Lite user ($5 per lite user per month)
+AI (100 auto-draft replies $25/month/user)

Buy now & save

or Try It Free

All the power, without the cost

Stop over paying for bloated help desk software.

Number of agents: 10

10 Agents
1 Agent
5 Agents
10 Agents
25 Agents

With Groove, on
average you’ll pay…

$2,472 per year less
$1,188 per year less
$1,236 per year less
$2,472 per year less
$6,192 per year less

$120/mo
$12/mo
$60/mo
$120/mo
$300/mo

$200/mo
$20/mo
$100/mo
$200/mo
$500/mo

$190/mo
$19/mo
$95/mo
$190/mo
$475/mo

$590/mo
$295/mo**
$295/mo
$590/mo
$1,475/mo

** Front minimum 5 users required charged at $59 per user

Features by plan

Select

Omnichannel inboxes

Channels	2	5	25	Unlimited
Email inboxes	2	5	25	Unlimited
Instagram Direct Messages
Facebook Messenger
Live Chat
Call logging
Web widget with contact form & Knowledge base	Unlimited	Unlimited	Unlimited	Unlimited
Android & iOS app

Collaborate effortlessly

Conversation Statuses
Handy "All inboxes" view
Teammate Assignment
Lite users	0	10	25	500
Collision Detection
Internal notes with @mentions
Teams
Follow conversations
Agent availability

Powerful Inbox features

Search history	6 months	Unlimited	Unlimited	Unlimited
Custom Smart Folders	Unlimited	Unlimited	Unlimited	Unlimited
Conversation Tags	Unlimited	Unlimited	Unlimited	Unlimited
Conversation Snoozing
Open tracking
Satisfaction Ratings (CSAT)
Spam & Blacklist handling
Customer overview with custom fields
Conversation history
Customer notes
Merge conversations
Custom Profile
Custom Fields
Custom Auto-replies
Custom signatures
Slack notifications
Undo send
Keyboard shortcuts
Custom SMTP sending

Automations & Workflows to save you time

Instant replies	10	Unlimited	Unlimited	Unlimited
Instant reply actions
Rules	5	Unlimited	Unlimited	Unlimited
Rule templates		Unlimited	Unlimited	Unlimited
Interaction Escalation
SLA's
Custom Rule builder
Time based rules
Round Robin assignment
Loadbalancing

Reporting that gives you insights where it counts

Reporting history	Unlimited	Unlimited	Unlimited
Average conversations & resolutions
First response times
Tag reporting
Total customers helped
Average resolution time
Productivity reports
Performance Reports
Customer happiness

Live chat for those realtime conversations

Brandable chat widget for Web and Mobile
End user identification
User and visit info
Transcripts
Email continuation
Round robin routing with load balancing
Maximum conversation handling
Unattended message handling
Welcome bot
No online agent automations
Hide teammate avatar from participants
Chat availability settings

Knowledge Base to reduce your support volume

Knowledge Bases	1	2	5	10
Rich text editor
Optimized, ready-to-use themes
Mobile ready
Groove Inbox integration
Knowledge Base widget
Full branding control
Use your own domain
1 Click SSL
Advanced metrics
Article rating system
SEO & Opengraph settings
White labeling
Password & IP Restrictions
Custom scripts
Google Analytics

CRM

Contact & Business fields
Custom fields
Hubspot integration
Salesforce integration

Security & account management

Two-factor authentication (2FA)
Mailbox access permissions
Teammate Roles
Public reporting for downtime

Advanced

AI
Remove Groove Branding
API
Data Export
Webhooks
Variables
Auto-bcc
Timezone configuration

Frequently asked questions

Haven’t found what you’re looking for? Try the Groove Knowledge Base or .

What is a Shared Inbox? Why should we have one?

A Shared Inbox is a specially designed Inbox that allows multiple team members to seamlessly manage email that comes in to one Inbox.

This is amazing for support and sales teams that need to all manage incoming conversations, and Groove comes with some very specific features to handle multiple users, such as:

Powerful collaboration: Private internal notes, @mentions and collision detection which stops team members from working on the same conversation.
Fast and powerful: Conversation states, Instant Replies, and tagging make managing conversations a breeze.
Automations: Groove includes a powerful Rule engine that allows you to automate actions based on conditions you set.
Conversation history: Easily see the full audit trail on a conversation of who has worked on it and what has happened on it.
Team management: Easily manage access to each user with their own login to the Inbox and grant permissions for what they can and can’t access.
Reporting: Easily track the performance of your team members and the team as a whole, with deep reporting.

Is my data safe with Groove?

Extremely secure. Each year we go through stringent security & compliance audits to meet the necessary requirements to host your emails from Google and other partners to ensure your data meets all highest security standards.

How is Groove different from sharing a Gmail login?

Gmail is built for one specific individual accessing their email, and has no team focused features. With Groove, you get to benefit from powerful collaboration features like private notes, @mentions and collision detection which stops team members from working on the same conversation.

In addition, we have a bunch of handy features like conversation states that and powerful tools like instant replies to use to answer similar incoming questions with just a few clicks - best of all, this includes a full audit trail to see who has worked on what with full history for that customer.

How will a Shared Inbox save my team time?

A Shared Inbox that includes a host of features built to optimise team collaboration and team efficiency can save your team hours in a week.

Once team members are up and running, the workload of incoming conversations is easily split between team members with no time lost on team members working on the same things.

Best of all, with Groove includes a host of features that increase the team productivity (instant replies, rules and workflows, etc...) which saves teams huge amounts of time.

Do you have a Knowledge Base tool?

Yes! We have a powerful, customizable Knowledge Base!

Do you have a mobile app for managing conversations on the move?

Yes! We have native apps for both iOS and Android that include all the powerful features that you have on the web based version.

How long does it take to setup our account? Can you help?

When you sign up, our onboarding workflow assists you in getting your mailbox setup and inviting team members which takes just a minute or two (it’s only a few clicks).

If you do need any help in the setup, or want to chat to someone to make sure your account is setup correctly our support team is available Mon-Fri and are more than happy to help!

Do you offer Live Chat?

Yes! You Can Easily add Live Chat to your website or app with our customizable widget. With our Live Chat, you get all the powerful features of the Shared Inbox, with a few specific features for Live Chat (like round robin and bots!).

Do you have a website widget?

Yes, we have a completely customizable website widget that includes:

A easy contact form which funnels conversations to your Shared Inbox.
Direct access to your Knowledge Base on every page of your site.
Live Chat if you want customers to have direct access to your team.

Here’s what some of our customers have to say since switching to Groove.

“

Our team handles 4-5k emails monthly. Using different inboxes for every region and agent assignments, we can now handle all the emails without a mess.

Alex B.Head of Customer Success

“

We used Zendesk for over 6 months, and felt like we were stuck in mud. Groove feels more natural and our team has never been more productive!

Anna PilartzFounder, Visahelp.de

“

I've tried Zendesk and Zoho. Groove was simplest and most price effective for a small team that multi tasks. It’s been a life saver!

Lorelei B.Partner, Erasmus Fox

Our simple yet powerful helpdesk has a rating of 4.6/5 stars on G2 from our 2,000+ customers.