"Gmail was a mess! If one of us got sick or went on vacation, we couldn’t follow up with their emails. Customers would call and ask why they didn't get a response from our team. With Groove, we save at least 80 hours per month."
Why growing teams prefer Groove vs Email
Better collaboration
As your company grows, Groove's intuitive dashboard makes it easy for new team members to organize, prioritize, and solve customer problems—without losing a personal touch.
"To our customers, our support looks and feels just like email. They don’t know the difference. But for our customer support agents, Groove gives us all the features we need to give awesome customer support."
Allan Branch
Founder of Less Accounting
Assignments
By assigning conversations to specific team members, it’s always clear who is responsible for what.
Private Notes
Add internal notes to your conversations to have private discussions with your teammates.
Collision Detection
Easily see if somebody is already replying to a conversation to avoid embarrassing double replies.
@mentions
Quickly @mention a teammate to bring them in the loop.
Instant answers
90% of customers prefer to help themselves with an easy-to-use Knowledge Base. It's a win-win for small businesses—you'll decrease support volume and increase customer engagement.
"Whenever we start getting the same question more than a few times, we just turn the answer into a Knowledge Base article. It’s saved us a ton of time."
Steve Klien
Co-Founder of Statuspage
Easy automations
No complicated technical jargon. No robotic ticket numbers. Groove's simple automations—like routing, tagging, and instant replies—save you time right out of the box.
"Groove is a turnkey solution that allows us to focus on serving our users instead of building unnecessary custom tools."
Ryan P.
G2 User Review
Insightful reporting
With emails under control, you can start to build a long-term strategy based on metrics like customer happiness, team productivity, and customer engagement.
"I had no visibility into what our actual response times were in Gmail. Consequently, there was no way to know if we were getting faster or slower, better or worse in what we do."
Robert
Capterra User Review
Seamless integrations
Handle complicated issues with ease by connecting all your other tools—social media platforms, productivity apps, CRMs, and more—to the Groove Inbox.
"Our Inbox was a mess—Gmail’s good, but not that good. We tried to forward support emails into JIRA and it just created tons of badly written, duplicate issues. Sleep is important, so we signed up for Groove."
Ed
G2 User Review
"Groove feels like Gmail. It works like a conversation stream, making it very easy to use. The collaborative capabilities, like allowing agents to reassign tickets and add internal notes, means we can respond to our clients faster. It has improved all our workflows and processes."
Learn more before signing up
Don't take our word for it
See what some of our 10k users from across the globe have to say.
"I recommend Groove to many people over ZenDesk. I love the simplicity and ease of use."
"My job is much more efficient with Groove, and the data has shown a 35% increase in productivity."
"Groove is 500% better. Seriously. Way better than ZenDesk. It looks like a personal email, not a ticket. It’s definitely a game changer."
"I just don’t need or want all the fluff that comes in a full-blown help desk package. I don’t have the time or inclination to figure that out."
"Zendesk is one of those products that I think grew too fast and just didn't think about the user experience at all. Because it feels like something out of the late nineties. It's so painful. Groove was like a breath of fresh air."
"Groove’s workflow just made sense, compared to the insane amount of do-it-yourself setup you had to do with Zendesk. We're free to work on our business instead of babysitting the help desk software. For the few times we've needed support, their team knows what they're talking about. That's always refreshing."
"We were looking to get out of our Inbox as we scaled. To make sure things didn’t slip between the cracks, we needed a ticketing system. Zendesk was both expensive and a bit heavier than what we were looking for."
"Zendesk wasn't as simple as it should be. It was really hard to set up the Knowledge Base and really hard to understand the flow of tickets. It was taking too much time to figure it out. We were losing business and customers were upset. So we went with Groove to keep it simple."
"Groove makes it so much easier to connect with my customers, to provide support, to increase sales, and to limit the amount of people who stop paying for my services."
"What we loved about Groove is that we didn’t have to choose between simplicity and functionality. It gave us everything we needed."
"Unlike some of the other software we tried, Groove wasn't bloated with dozens of features we'd never use. As a small/medium sized company, Groove's ticket Inbox and Knowledge Base worked well. Multiple members of the support team were able to assign tickets, leave notes, change ticket status, etc. Plus, I love being able to merge tickets and see customer info on the sidebar."
"To our customers, our support looks and feels just like email. They don’t know the difference. But for our customer support agents, Groove gives us all the features we need to give awesome customer support."
"We appreciate the simplicity, the ease of setup, and the experience our customers have using Groove. Other services we've looked into may have decent functionality at a good price, but when we tested it from a customer's perspective, it didn't feel like a good solution. Other companies require too many steps. Groove is as easy as sending an email."
"We tried products like Freshdesk, Intercom, and Hubspot. They included too many features and just ended up being expensive overkills for us. Nothing felt right until Groove."
"Groove is a turnkey solution that allows us to focus on serving our users instead of building unnecessary custom tools."
"Whenever we start getting the same question more than a few times, we just turn the answer into a Knowledge Base article. It’s saved us a ton of time."
"We love answering our customer's emails via Groove. It's so user friendly and I love the helpful blog posts!"
"KB has been invaluable to us. Our users can easily find answers to many questions without needing to wait for a response from us."
What's Next
Migrate your tickets to Groove
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