Elen Veenpere Posts | Groove Blog

Elen is an alum of Groove's content marketing team. She’s passionate about typing, overly complicated spreadsheets, and drinking disgusting amounts of coffee.

Elen Veenpere

All of Elen's posts

Customer Support · 8 Min read

Customer Success: Your Next Growth Engine

Customer success is not a fad, it's a neccessity. It nurtures customer loyalty and retention. Learn how to harness it to grow your business.

Customer Support · 7 Min read

“What Does Customer Service Mean To You?”

"What does customer service mean to you" is one of the most common questions you'll hear in a job interview. Learn how to nail the answer

Entrepreneurship · 10 Min read

The Top 5 Leadership Qualities a First-Time Founder Should Practice

Very few of us are "natural-born leaders". Luckily, the essential leadership qualities needed to be successful can be learned and developed.

Customer Support · 5 Min read

5 Signs That You Should Stop Using Email for Support

How to know when it's time to look for another solution for customer service email management.

Customer Support · 7 Min read

5 Tips For Getting More Done Without Growing Your Support Team

Five things you can immediately start doing to free up your support team’s time and energy to increase their productivity

Customer Support · 5 Min read

5 Reasons To Put Customer Service First In Your Company

Great customer service matters more than ever. It generates higher customer loyalty, more revenue, and great publicity

Customer Support · 7 Min read

Burnout in Customer Service: Tips for Staying Sane

When it comes to customer service burnout, we've seen it all. These are best tips on how to deal with burnout before it...burns your business

Customer Support · 5 Min read

Customer Surveys 101: Tips For Result-Focused Questions

5 tactics to make sure that your customer surveys not only create actual value for your company, but are also painless and fun to fill out

Customer Support · 5 Min read

Definition of Customer Service: A Glossary of Over 60 Words and Phrases to Simplify Support

Answering, “What is customer service?” is just the tip of the clarity-giving power a shared language creates for your business’ support.

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