Len Markidan Posts | Groove Blog

Len used to head up marketing at Groove. Though he has now moved on to other adventures, he still likes popping in and saying hi every now and then.

Len Markidan

All of Len's posts

Customer Support · 6 Min read

33 Customer Service Quotes to Inspire, Spark Questions & Help Your Team Thrive

These 33 legendary customer service quotes contain wisdom to inspire you, spark questions, and help your support team deliver better service.

Customer Support · 8 Min read

10 Customer Service Phrases You Should (And Shouldn’t) Be Using

We've shared lessons from thousands of customer support conversations to highlight 10 phrases to help you have easier support conversations.

Customer Support · 6 Min read

7 Customer Onboarding Email Templates That You Can Use

Welcome your new customers with these onboarding email scripts.

Customer Support · < 1 Min read

Infographic: 22 Customer Support Statistics That You Need To Know

The key numbers that should drive your customer service strategy

Customer Support · 3 Min read

Use This Simple Technique To Explain Complicated Concepts To Anyone

Use this to make your customers’ lives easier.

Customer Support · 8 Min read

5 Lessons Your Business Should Learn From United Airlines

The company’s recent PR disaster can teach us all how to better protect our businesses.

Customer Support · 11 Min read

How to Boost Online Reviews for Your Business (And Deal With the Bad Ones)

Just how important are online reviews to your business?

Customer Support · 13 Min read

How to Hire an Amazing Customer Onboarding Specialist

Customer onboarding is one of your most important hires. Here’s how to get it right.

Customer Support · 7 Min read

How to Improve Your Onboarding Process (With Great Customer Support)

Follow these tips to make each customer’s first experience a great one.

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