Inbox search filter
You can now filter searches by inbox alongside the current filters helping limit and exclude irrelevant conversations from your results.
Welcome to our public roadmap
Check out our public roadmap to see our latest product releases and enhancements, and get a sneak peek at the exciting new features that are coming soon!
new
new
New firing triggers for Rules
Choose from 20+ firing triggers including state changes, team activity, and tags to automate more and do less.
new
“Waiting longest” sort option
Now you can filter conversations by who has been waiting longest to hear from you, not just by oldest/newest.
new
Add actions to Instant Replies
You can now add/remove tags, change status, snooze, or assign conversations each time an Instant Reply is used.
improvement
Instant Reply preview & new “Recently used” category
Instant previews of your Instant Reply, and a new “recently used” category.
improvement
Reply editor enhancements
A cleaner interface that lets you see more, do less, and deliver resolutions quicker than ever.
improvement
Mobile app improvements
Improved user experience, insert images, and a host of bug fixes make the mobile app better than ever.
new
AI Conversation Summary
Create a one click summary of the conversation as a Note in your account
new
Expand text with Chat GPT
Expand a few lines of text to a whole reply in your conversation.
new
Change Tone of replies with AI
Change the tone of your reply to be more formal or casual with one click.
improvement
Contact handling improvements
An updated interface to easily change and update contact details
new
Contact overview interface
A brand new overview to view and manage all contacts in your Groove account
improvement
Satisfaction Ratings per mailbox
Now you can enable Satisfaction ratings on a per mailbox basis
improvement
Tag & Instant Reply mailbox scoping
Create Tags & Instant Replies accessible only in certain mailboxes
improvement
Live chat for Mobile
Keep your live chat conversations going while on the move!
researching
Reporting improvements
We currently investigating new and exciting reporting features for your account
researching
Search improvements
We looking at all the possible ways to improve your search experience
researching
Whatsapp integration
We exploring adding Whatsapp as a channel for your business
researching
SMS Integration
Investigating the ability to send and receive SMS messages right in Groove
researching
Phone integration
Log and take calls right from your Groove account, linked to your customers
Got an idea?
If there’s something you’d like to suggest to improve, or that you’d love to see, let us know!
… And we’re planning the rest!
We currently finalizing our Q2 ’23 backlog! If you have something you’d love to see, please let us know!
Oh, We’ll announce the final upcoming items first week of April to Groove customers by email 📨