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344 posts found for “customer service”

Customer Support · 9 Min read

Customer Support Salary Guide for 2024

Researching customer support salaries for yourself or your team? We've got you covered.

Erika Trujillo Customer Success Manager @Groove

Customer Support · 13 Min read

Increasing Customer Loyalty: How to Do It & Loyalty Program Examples

Curious about how to increase customer loyalty for your business? We cover the value, how to do it, how to measure it, and examples of loyalty programs sure to win over hearts and minds!

Erika Trujillo Customer Success Manager @Groove

Customer Support · 16 Min read

Dealing with Angry and Difficult Customers as a Customer Support Agent

They're out there. Angry customers. And we've got solid tips to help you manage the situation.

Lisa Foster Head of Support & Success @Groove

Customer Support · 10 Min read

Guide to Customer Success: Definition, Value, and More

Customer success equals business success. Implement these strategies to see the benefits.

Melissa Rosen CX Lead & Content Creator @Groove

Customer Support · 11 Min read

Guide to Customer Retention (Definition, Rates, Strategies & More)

It's cheaper to keep an old customer than to acquire a new one—with that in mind, we'll walk you through customer retention strategies and ideas.

Melissa Rosen CX Lead & Content Creator @Groove

Customer Support · 7 Min read

Guide to Setting Up E-commerce Customer Support Teams

Setting up an ecommerce customer support team? We'll help you structure it for success, retention, and efficiency.

Lisa Foster Head of Support & Success @Groove

Customer Support · 11 Min read

15 Most Important Customer Support Skills with Examples

We've curated the 15 most important customer support skills to help you and your team thrive in this position.

Lisa Foster Head of Support & Success @Groove

Customer Support · 7 Min read

2024 Guide to Customer Feedback (What It Is, How to Get It, and How to Use It)

In this guide, we’ll explore the definition of customer feedback and the best ways to gather exceptional insights from your customers.

Melissa Rosen CX Lead & Content Creator @Groove

Customer Support · 7 Min read

How to Talk to Customers: 10 Tips for Startup Founders

A guide to (successfully) supporting customers while running every other part of your business.

Melissa Rosen CX Lead & Content Creator @Groove