A collection of 230 posts
10 Min read
Learn how to create a knowledge base from the ground up that your customers will love.
Melissa Rosen CX Lead & Content Creator @Groove
11 Min read
Your help desk should be your best employee. And the...
Erika Trujillo Customer Success Manager @Groove
Learn how to create and use compelling customer stories to build credibility and turn more prospects in loyal customers
Ilia Markov
8 Min read
Customer success is not a fad, it's a neccessity. It nurtures customer loyalty and retention. Learn how to harness it to grow your business.
Elen Veenpere
7 Min read
"What does customer service mean to you" is one of the most common questions you'll hear in a job interview. Learn how to nail the answer
Not sure what tiered support and swarming are? Not sure which approach is right for your team? No worries, we have all the answers for you.
Elen Veenpere & Lesley Yarbrough Groove featured contributors
We've shared lessons from thousands of customer support conversations to highlight 10 phrases to help you have easier support conversations.
Len Markidan
5 Min read
How to know when it's time to look for another solution for customer service email management.
Five things you can immediately start doing to free up your support team’s time and energy to increase their productivity
Great customer service matters more than ever. It generates higher customer loyalty, more revenue, and great publicity
When it comes to customer service burnout, we've seen it all. These are best tips on how to deal with burnout before it...burns your business
5 tactics to make sure that your customer surveys not only create actual value for your company, but are also painless and fun to fill out
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