A collection of 230 posts
10 Min read
Customer marketing holds the key to sustainable and economic growth. Here’s how to build a plan of action for your business.
Melissa Rosen CX Lead & Content Creator @Groove
9 Min read
Customer experience, also known as CX, encompasses every touchpoint between your business and your customers. It includes the entire customer journey from potential sales lead to onboarding to customer service interactions.
6 Min read
Searching for the right customer success tools for your team? Here’s our stack and why it works for us (and how it could work for you too).
8 Min read
Take control of your customer reviews with these 10 inspiring lessons from some of Groove’s top customers.
“Customer centric” isn’t a buzzword for Steve & Kate’s Camps. It’s a way of doing business. Here are the five practices they use to earn customers for life.
Nathan Collier Senior Editor @Groove
These 33 legendary customer service quotes contain wisdom to inspire you, spark questions, and help your support team deliver better service.
Len Markidan
7 Min read
Despite its small size, your email auto-reply can be powerful. Here’s a personalized sample template that feels human, even if it’s not.
Erika Trujillo Customer Success Manager @Groove
4 Min read
Find out how to provide exceptional customer service using our 15-point checklist.
Searching for new customer experience software? Use these five guiding questions to find the right tool. Spoiler alert: You might already be using it.
Every company has bad customer service examples. Here’s how to recover the next time one happens in your business.
15 Min read
A complete guide to finding the right customer support software for your company.
Erika Trujillo January 03, 2024 Customer Success Manager @Groove
Send better, faster customer service emails with these 10 tips. Plus, get a checklist with real examples to guide you.
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