A collection of 230 posts
5 Min read
Answering, “What is customer service?” is just the tip of the clarity-giving power a shared language creates for your business’ support.
Elen Veenpere
4 Min read
What Net Promoter Score is, why you should care about it, and what to do when it’s not looking as good as you’d like it to
7 Min read
Everything we've learned about hiring remote support from our experience as a fully distributed customer support company.
6 Min read
Some aspects of customer service are too complicated to manage with just email. This is how help desk software can help you with them
Grow your business by finding and improving the ROI of customer service.
Customer service culture should be built, not copied.
8 Min read
People are complicated. Understanding the psychology of customer service and make it work to your advantage.
Get better at customer service by learning from others.
Good is “meh.” You want memorable moments. Here are five customer service best practices to make sure you stand out, every time.
13 Min read
How to get ahead of your customers to build better long-term relationships with them.
Josh Brown
Not all growth tactics scale with your business. But they’re still worth doing.
Ryan Shank
Welcome your new customers with these onboarding email scripts.
Len Markidan
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