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344 posts found for “customer service”

Customer Support · 8 Min read

Moving to Online Customer Support: 8 Tips to Ease the Transition

Our best advice for smoothly transitioning your team to online customer support.

Melissa Rosen CX Lead & Content Creator @Groove

Growth · 6 Min read

This Easy Customer Retention Strategy Increased Our Annual Subscribers by 10%

How we executed a super simple customer retention strategy to retain 10% more customers.

Melissa Rosen CX Lead & Content Creator @Groove

Customer Support · 7 Min read

3 Customer Satisfaction Surveys: How To Write and Measure CSAT, NPS, and CES Surveys

Get the full breakdown on customer satisfaction surveys. Including real-world questions, examples, and clearly defined benchmarks for CSAT, NPS, and CES.

Melissa Rosen CX Lead & Content Creator @Groove

Customer Support · 22 Min read

Customer Experience Analytics: 10 Metrics to Get CX a Seat at the Table

Get the 10 most valuable customer experience analytics for small-medium businesses, broken down in practical terms, with real-life examples.

Melissa Rosen CX Lead & Content Creator @Groove

Customer Support · 10 Min read

Customer Marketing: 3 Retention Metrics, 3 Growth Metrics, and 6 Strategies to Jumpstart Your Marketing Plan

Customer marketing holds the key to sustainable and economic growth. Here’s how to build a plan of action for your business.

Melissa Rosen CX Lead & Content Creator @Groove

Growth · 6 Min read

Our Customer Onboarding Process: How We Customize Onboarding for 10,000+ Customers

Here’s how we optimize our customer onboarding process to cater to all our customers’ needs.

Melissa Rosen CX Lead & Content Creator @Groove

Customer Support · 9 Min read

The Complete Customer Experience Guide: How to Create a CX Strategy for Your Business

Customer experience, also known as CX, encompasses every touchpoint between your business and your customers. It includes the entire customer journey from potential sales lead to onboarding to customer service interactions.

Melissa Rosen CX Lead & Content Creator @Groove

Growth · 11 Min read

Steal Our Marketing Persona Template (And the Customer Research Process That Goes With It)

Most marketing personas aren’t very helpful. Here’s a marketing persona template and research process that can help your business grow.

Nathan Collier Senior Editor @Groove

Customer Support · 6 Min read

Our Customer Success Tools: How These 6 Tools Keep Us Sane

Searching for the right customer success tools for your team? Here’s our stack and why it works for us (and how it could work for you too).

Melissa Rosen CX Lead & Content Creator @Groove