A collection of 230 posts
6 Min read
Successful customer support starts with an extraordinary customer support team.
Len Markidan
A proven process for changing company culture.
5 Min read
Tips for keeping your customers thrilled to do repeat business with you.
How to strike the right tone with your online customers, every time.
Businesses who deliver a superior customer experience are the ones that will win.
Yes, good customer service can actually increase conversions. Here’s how.
Are you sitting on lots of metrics, but struggling to act on them? Start here.
How to Build Customer Loyalty in Real-Time
How to Calculate Your First Contact Resolution Rate, and Why You Need to
7 Min read
Follow these customer service rules to make better decisions and keep your customers happy.
Many of your online customers might be in different time zones. Do you need to be there, too?
It’s easy to get complacent when you’re fielding tickets all day. Here’s a reality check.
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