A collection of 230 posts
14 Min read
BigCommerce not only offers integrations with the tools you already use, but it also has a number of customer support apps in its Ecommerce Apps Marketplace. Which ones are worthwhile?
Erika Trujillo Customer Success Manager @Groove
12 Min read
If you’re reading this article, you’re probably wondering which help desk software is right for you. We’re providing a criteria for choosing help desk software, as well as 7 of our top picks.
Lisa Foster Head of Support & Success @Groove
7 Min read
If you’re serious about building a thriving ecommerce business, you’ll have to dedicate time and attention to customer service.
10 Min read
In so many ways, it’s never been a better time to be in ecommerce. This is the era of the online store. Here's a guide to help you market better!
9 Min read
Find all the best options for WooCommerce to make your site run smooth and efficiently - boosting sales and performance like you'd hope they would!
8 Min read
Everything you need to know about ecommerce in one spot. Definitions and advice and tools and more!
Here you’ll find questions from both perspectives: what you should ask as a prospective employee, and what employers should expect to hear when they conduct a job interview.
There are all sorts of awful customer service examples throughout history, and they don’t have to make or break you. But they should serve as an eye-opener for you.
Looking to exceed customer expectations? We've built a guide for you! Meeting expectations is one thing, but going above and beyond takes true commitment.
We’ve assembled some of the most relevant statistics in ecommerce over the past few years.
Learn about specific CMS solutions, what they offer, ease of use, and how to choose between them.
Evaluating ecommerce platforms can be tough, so we've done the hard part for you.
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