A collection of 230 posts
12 Min read
We'll show you how to provide consistent quality training to improve customer experience.
Lisa Foster Head of Support & Success @Groove
9 Min read
Researching customer support salaries for yourself or your team? We've got you covered.
Erika Trujillo Customer Success Manager @Groove
13 Min read
Curious about how to increase customer loyalty for your business? We cover the value, how to do it, how to measure it, and examples of loyalty programs sure to win over hearts and minds!
16 Min read
They're out there. Angry customers. And we've got solid tips to help you manage the situation.
10 Min read
Customer success equals business success. Implement these strategies to see the benefits.
Melissa Rosen CX Lead & Content Creator @Groove
If you run an e-commerce business, focus on these best practices to facilitate growth.
11 Min read
Looking to learn more about online chat support? We've broken down the benefits, implementation guidelines, and more.
We've pulled together a list of high quality customer support templates to help you level up your support game!
It's cheaper to keep an old customer than to acquire a new one—with that in mind, we'll walk you through customer retention strategies and ideas.
7 Min read
Wondering what a true customer service oriented business is? We break it down along with the pros and cons associated with this approach.
Compare the top live chat apps for Shopify to choose the best tool for your store.
4 Min read
Find out everything you need to know about the position and how to find the perfect role for yourself or your business.
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