A collection of 230 posts
6 Min read
You don’t want to just use any old email template. Your brand has a specific voice. Specific colors. A unique way of communicating with its audience. Let us show you how.
Erika Trujillo Customer Success Manager @Groove
11 Min read
There’s a problem with excellent customer experience: it’s inherently an intangible idea. If beauty is in the eye of the beholder, excellent customer service is in the eye of the customer.
Lisa Foster Head of Support & Success @Groove
9 Min read
Looking to say thanks to your customers and show some love? We've got examples and ideas so you can craft great programs!
8 Min read
Get free templates and examples of customer support emails that wow customers, improve retention, and enhance brand reputation.
7 Min read
Looking into courses on Shopify dropshipping, development, web dev, and more? We've got the full list here with tips and suggestions to get the most out of it.
We've broken down the 7 main KPIs for customer service teams.
10 Min read
Looking to wow recruiters and hiring managers with an awesome resume? We've got insights to help you get hired!
Wondering how to cultivate customer trust with your brand? We'll show you how.
Everything you need to understand customer support, how to create a great team, and foster amazing customer experiences for your brand.
Customer interactions go far beyond support emails today. Learn the secrets to making the most of each one.
Looking for industry benchmarks and statistics from the customer service and support industry? We've got you covered.
Find out the latest trends taking the customer service world by storm.
Try searching for
