You searched for customer service

344 posts found for “customer service”

Customer Support · 8 Min read

10 E-commerce Customer Service Tools That Will Grow With Your Business

Lay the foundation for outstanding (and scalable) e-commerce customer service with these must-have tools.

Melissa Rosen CX Lead & Content Creator @Groove

Customer Support · 7 Min read

10 Customer Service Apps to Help Scale Your Support

This list compiles the top customer service apps to help customer service teams save time, reduce effort, and provide holistic customer support.

Melissa Rosen CX Lead & Content Creator @Groove

Customer Support · 7 Min read

What’s the Best Type of Customer Service for Your Business?

When choosing the best types of customer service, start by designing the customer experience—then work backwards.

Lisa Foster Head of Support & Success @Groove

Customer Support · 10 Min read

10 Customer Service KPI Metrics You Should Be Measuring (And How to Improve Them)

Discover and hone ten customer service KPI metrics, complete with definitions, examples, and solutions to help you improve them.

Melissa Rosen CX Lead & Content Creator @Groove

Customer Support · 5 Min read

How to Write a Customer Service Job Description to Attract Top Talent to Your Team

Craft the perfect customer service job description to find the right fit for your organization.

Melissa Rosen CX Lead & Content Creator @Groove

Customer Support · 9 Min read

6 Customer Service Email Templates: 1 Primary Template and 5 for Tough Situations

Download and use these email templates to navigate even the most complicated scenarios and deliver great customer service.

Melissa Rosen CX Lead & Content Creator @Groove

Customer Support · 6 Min read

The Best Customer Service Platform for Small Businesses: 4 Unique Ways We Use Groove

Rather than a vague list comparing the best customer service platforms, we’re breaking down why Groove works for our small business. Find out how our customer service software could work for you too.

Melissa Rosen CX Lead & Content Creator @Groove

Customer Support · 7 Min read

Our 6 Step Customer Service Strategy for Communicating to 2,000+ Customers During an Outage

A game plan for communicating during a crisis to keep your customers (and your support team) calm.

Melissa Rosen CX Lead & Content Creator @Groove

Customer Support · 8 Min read

Small Business Customer Service: With 5x More Tickets Than Usual We Had to Act Fast

How we handled an overflowing inbox while keeping our focus on sustainable growth.

Melissa Rosen CX Lead & Content Creator @Groove