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71 posts found for “skills improve”

Customer Support · 7 Min read

3 Customer Satisfaction Surveys: How To Write and Measure CSAT, NPS, and CES Surveys

Get the full breakdown on customer satisfaction surveys. Including real-world questions, examples, and clearly defined benchmarks for CSAT, NPS, and CES.

Melissa Rosen CX Lead & Content Creator @Groove

Customer Support · 9 Min read

8 Knowledge Base Examples (From Our Help Center) with Lessons for How to Create Your Own

A well-thought-out plan for creating knowledge base articles with examples from our own help center.

Melissa Rosen CX Lead & Content Creator @Groove

Customer Support · 14 Min read

What is Good Customer Service? A Definition, Data & 11 Qualities of Exceptional Support

Let’s explore a comprehensive answer—backed by data, five timeless sources, and 11 qualities of exceptional support—to, “What is good customer service?”

Erika Trujillo Customer Success Manager @Groove

Customer Support · 8 Min read

10 Good Customer Service Reviews, Examples, and Lessons to Empower Your Team

Take control of your customer reviews with these 10 inspiring lessons from some of Groove’s top customers.

Melissa Rosen CX Lead & Content Creator @Groove

Customer Support · 6 Min read

33 Customer Service Quotes to Inspire, Spark Questions & Help Your Team Thrive

These 33 legendary customer service quotes contain wisdom to inspire you, spark questions, and help your support team deliver better service.

Len Markidan

Customer Support · 7 Min read

Auto-Reply Email Templates for Customer Service: Autoresponder Templates that Feels Human

Despite its small size, your email auto-reply can be powerful. Here’s a personalized sample template that feels human, even if it’s not.

Erika Trujillo Customer Success Manager @Groove

Customer Support · 4 Min read

Customer Service Checklist: 15 Ways to Provide Exceptional Customer Service

Find out how to provide exceptional customer service using our 15-point checklist.

Melissa Rosen CX Lead & Content Creator @Groove

Customer Support · 5 Min read

The Customer Service Interview Questions You Need To Be Asking, But Probably Aren’t

Whether you’re hiring for your first customer service representative or...

Erika Trujillo Customer Success Manager @Groove

Customer Support · 9 Min read

Customer Service Tips for Small Business Owners and Startup Founders

10 must-read customer service tips for founders and small business owners who care about customer support.

Melissa Rosen CX Lead & Content Creator @Groove