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71 posts found for “skills improve”

Growth · 13 Min read

How Moz Built A $35M Company Without A Single Salesperson

An interview with MOZ co-founder Rand Fishkin on growing a SaaS business, battling depression, and building an amazing company culture.

Alex Turnbull CEO & Founder @Groove

Customer Support · 5 Min read

How We Measure and Optimize Customer Success Metrics in Our SaaS Startup

Customer Success is the foundation of our growth. Here’s how we track and improve on it to keep growing.

Alex Turnbull CEO & Founder @Groove

Entrepreneurship · 8 Min read

Our Startup’s Wins, Fails and Lessons From the Last 6 Months

We’re halfway through the 12-month growth strategy we released in June of 2014. Here’s how things are going.

Alex Turnbull CEO & Founder @Groove

Content Marketing · 6 Min read

Groove’s Greatest Hits: Our Most Popular, Valuable and Controversial Blog Posts of All Time

In more than a year of weekly blogging, we’ve had a handful of posts stand out above the rest. Here’s a look at what works in blogging…

Alex Turnbull CEO & Founder @Groove

Customer Support · 7 Min read

Why It’s OK to Fire Your Bad Customers

Most customers are a pleasure to deal with, and keeping them happy helps your business grow. Here’s how to handle those who do nothing but cost you money.

Len Markidan

Customer Support · 7 Min read

5 Things CEOs and Founders Need to Know About Good Customer Service

Customer happiness comes from the top down. Here are five important tips to make sure your support team — and your business — succeeds.

Len Markidan

Content Marketing · 5 Min read

How We’ve Reached More Than 1 Million People by Guest Blogging

Learn how to use guest blogging to reach massive audiences, grow your brand, and add new customers

Alex Turnbull CEO & Founder @Groove

Founder's Journey · 6 Min read

The 10 Essential Roles of a Startup CEO

Startup founders wear a lot of hats. Here are the ones I’ve found to be most important.

Alex Turnbull CEO & Founder @Groove