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Customer Support · 8 Min read

We've shared lessons from thousands of customer support conversations to highlight 10 phrases to help you have easier support conversations.

Len Markidan

Customer Support · 7 Min read

When it comes to customer service burnout, we've seen it all. These are best tips on how to deal with burnout before it...burns your business

Elen Veenpere

Customer Support · 5 Min read

5 tactics to make sure that your customer surveys not only create actual value for your company, but are also painless and fun to fill out

Elen Veenpere

Customer Support · 5 Min read

Answering, “What is customer service?” is just the tip of the clarity-giving power a shared language creates for your business’ support.

Elen Veenpere

Customer Support · 7 Min read

Everything we've learned about hiring remote support from our experience as a fully distributed customer support company.

Elen Veenpere

Customer Support · 8 Min read

People are complicated. Understanding the psychology of customer service and make it work to your advantage.

Elen Veenpere

Entrepreneurship · 7 Min read

Impatience is one of the deadliest mistakes in business. Here’s how to control it.

Alex Turnbull CEO & Founder @Groove

Customer Support · 13 Min read

Customer onboarding is one of your most important hires. Here’s how to get it right.

Len Markidan

Customer Support · 7 Min read

Use these social media customer support tips to build better relationships with your customers.

Len Markidan