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Customer Support · 17 Min read

Spoiler: the best help desk software for small businesses doesn’t exist. Instead, it’s about the right fit for your growing team.

Erika Trujillo Customer Success Manager @Groove

Product Updates · 5 Min read

It was a busy month in June for the team...

Nick McCreath Co-Founder @Groove

Customer Support · 11 Min read

Your help desk should be your best employee. And the...

Erika Trujillo Customer Success Manager @Groove

Customer Support · 8 Min read

We've shared lessons from thousands of customer support conversations to highlight 10 phrases to help you have easier support conversations.

Len Markidan

Product Updates · 3 Min read

We’ve been working hard on Groove 2.0. Have a look for the latest features, bug fixes, and a status update on the new version of Groove

Lesley Yarbrough

Entrepreneurship · 5 Min read

Staying focused is one of the best entrepreneur tips I've got in my career. Here’s how the winners do it.

Alex Turnbull CEO & Founder @Groove

Growth · 14 Min read

ConvertKit’s Nathan Barry on growth, sales, and working in public.

Alex Turnbull CEO & Founder @Groove

Product Updates · 2 Min read

We focused on improving core ticketing functionality this week; specifically, parsing incoming emails from Gmail and Outlook.

Lesley Yarbrough

Product Updates · 3 Min read

We've gotten some amazing feedback on our recently-released mobile web app, as well as some feature requests and bug reports

Lesley Yarbrough