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Customer Support · 13 Min read

Customer onboarding is one of your most important hires. Here’s how to get it right.

Len Markidan

Customer Support · 7 Min read

Use these social media customer support tips to build better relationships with your customers.

Len Markidan

Customer Support · 4 Min read

Get your support organized and uncluttered for maximum productivity next year.

Len Markidan

Entrepreneurship · 7 Min read

Why you have to work hard AND smart, and how to do both.

Alex Turnbull CEO & Founder @Groove

Product Updates · 2 Min read

We’re excited to share a few of the additions we’ve released for our support widget, core ticketing, and integrations

Lesley Yarbrough

Customer Support · 5 Min read

Many of your online customers might be in different time zones. Do you need to be there, too?

Len Markidan

Customer Support · 6 Min read

This habit could be crushing your productivity. Here’s how to stop it now.

Len Markidan

Product Updates · 4 Min read

We’ve been working hard these past couple weeks on a handful of features and enhancements designed to make your lives a lot easier

Lesley Yarbrough

Customer Support · 4 Min read

You put a lot of work into every new feature you build. Maximize the impact of your effort with this simple customer outreach strategy.

Len Markidan