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Customer Support · 6 Min read

Successful customer support starts with an extraordinary customer support team.

Len Markidan

Customer Support · 5 Min read

It’s easy to get complacent when you’re fielding tickets all day. Here’s a reality check.

Len Markidan

Entrepreneurship · 4 Min read

Want to maximize your chances of success? Practice these.

Alex Turnbull CEO & Founder @Groove

Customer Support · 10 Min read

Want maximum results from your support efforts? Here’s how to get the most from your team.

Len Markidan

Customer Support · 7 Min read

There are a lot of “keys to success” thrown around in the support world. But there’s only one that works every time.

Len Markidan

Customer Support · 10 Min read

You’ve hit a tipping point, and you need help. Use this guide to make the best hire you possibly can

Len Markidan

Growth · 11 Min read

We talked to founder and CEO Ryan Hoover about Product Hunt’s rapid rise to prominence.

Alex Turnbull CEO & Founder @Groove

Customer Support · 7 Min read

The job description of a service agent goes far beyond a single role. Here are all the customer service roles you need to master to excel

Len Markidan

Entrepreneurship · 4 Min read

Customers leaving your business can crush your revenue. Here’s how to reduce churn and save your bottom line.

Len Markidan