Melissa Rosen Posts | Groove Blog

Melissa is a CX Lead and content creator at Groove. Her background spans running customer support at startups to running script changes on live TV shows. Her goal is to help businesses grow by offering practical and actionable ways to improve customer experience.

Melissa Rosen · CX Lead & Content Creator, Groove

All of Melissa's posts

Customer Support · 10 Min read

Defining the Customer Experience Specialist: How CX Managers Can Clarify Roles & Hire for Growth

The process for hiring a customer experience specialist is broken. Find out how leaders and job seekers can fix it with three strategies.

Customer Support · 10 Min read

How to Create a Knowledge Base from Start to Finish: Building Self-Service for Customer Support

Learn how to create a knowledge base from the ground up that your customers will love.

The Blog Squad

Every week, we share realistic and actionable advice from the Groove team.

Alex Turnbull

CEO & Founder, Groove See all articles

Erika Trujillo

Customer Success Manager, Groove See all articles

Nick McCreath

Co-Founder, Groove See all articles

Lisa Foster

Head of Support & Success, Groove See all articles

Melissa Rosen

CX Lead & Content Creator, Groove See all articles

Nathan Collier

Senior Editor, Groove See all articles