Melissa Rosen Posts | Groove Blog

Melissa is a CX Lead and content creator at Groove. Her background spans running customer support at startups to running script changes on live TV shows. Her goal is to help businesses grow by offering practical and actionable ways to improve customer experience.

Melissa Rosen · CX Lead & Content Creator, Groove

All of Melissa's posts

Customer Support · 9 Min read

The Complete Customer Experience Guide: How to Create a CX Strategy for Your Business

Customer experience, also known as CX, encompasses every touchpoint between your business and your customers. It includes the entire customer journey from potential sales lead to onboarding to customer service interactions.

Customer Support · 6 Min read

Our Customer Success Tools: How These 6 Tools Keep Us Sane

Searching for the right customer success tools for your team? Here’s our stack and why it works for us (and how it could work for you too).

Customer Support · 8 Min read

10 Good Customer Service Reviews, Examples, and Lessons to Empower Your Team

Take control of your customer reviews with these 10 inspiring lessons from some of Groove’s top customers.

Customer Support · 4 Min read

Customer Service Checklist: 15 Ways to Provide Exceptional Customer Service

Find out how to provide exceptional customer service using our 15-point checklist.

Customer Support · 8 Min read

Looking For The Best Customer Experience Software? Start With These 5 Questions

Searching for new customer experience software? Use these five guiding questions to find the right tool. Spoiler alert: You might already be using it.

Customer Support · 7 Min read