A collection of 230 posts
7 Min read
A knowledge base isn’t just a collection of articles—it’s a tool that makes customers happier and can quickly reduce support inquiries by 33% (or more!).
Nathan Collier Senior Editor @Groove
10 Min read
Our favorite tools for growing businesses looking to keep costs down and efficiency way up.
Melissa Rosen CX Lead & Content Creator @Groove
Using real customer questions as our guide, we compare Groove to Zendesk and Freshdesk.
13 Min read
Trying to use Gmail for customer support? This post covers 10 easy-to-implement best practices, plus step-by-step instructions for each one.
11 Min read
Eight ways we managed to save money, time, and customers by keeping support in-house.
Nine real customer success strategies we use at Groove, along with templates to set them up yourself.
This list compiles the top customer service apps to help customer service teams save time, reduce effort, and provide holistic customer support.
How we built a highly effective (and super lean) remote support team.
When choosing the best types of customer service, start by designing the customer experience—then work backwards.
Lisa Foster Head of Support & Success @Groove
6 Min read
Onboarding employees to new customer support software can be a challenge. This guide will help you conquer it.
8 Min read
Our best advice for smoothly transitioning your team to online customer support.
Discover and hone ten customer service KPI metrics, complete with definitions, examples, and solutions to help you improve them.
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