Lesley Yarbrough Posts

Lesley is the head of support at Groove. Her specialties include troubleshooting bugs, tracking trends, and finding the perfect GIF for any given occasion.

Lesley Yarbrough

All of Lesley's posts

Product Updates · 2 Min read

Widget Updates, Delighted Integration, and Ticketing Enhancements

We’re excited to share a few of the additions we’ve released for our support widget, core ticketing, and integrations

Product Updates · 3 Min read

Introducing Our Brand New Support Widget

We’ve had a fancy-looking support widget on our site for the last few weeks. Today we are excited to release it to everyone.

Product Updates · 2 Min read

Introducing Ticket History!

If you’ve ever wondered who did what on a ticket and when, our new ticket history lets you see exactly that

Product Updates · 2 Min read

Search Gets a New Back-end

After 6 weeks plugging away, we are truly thrilled to release those upgrades to all of our customers today.

Product Updates · 2 Min read

Snooze Folders and Star Priorities

While our team is chipping away at the bigger projects, we’ve also pushed out a couple smaller things that we think you’ll appreciate

Product Updates · 4 Min read

Better Spam Filtering, New Account Settings, and Ticket Workflow Enhancements

We’ve been working hard these past couple weeks on a handful of features and enhancements designed to make your lives a lot easier

Product Updates · 2 Min read

Undo Send is here!

Now any responses you send will be delayed for 5 seconds, giving you the chance to undo sending if you realize you made a mistake.

Product Updates · 2 Min read

Agent Availability Status and Mailbox-Specific Twitter and Facebook Integrations

We’re excited to announce two new features: agent availability status and the ability to link social accounts to specific mailboxes in Groove

Product Updates · 4 Min read

How AmbitionAlly Switched to Groove

When I first heard about Groove, I was curious because I had used a few other support tools but I had never been truly satisfied.

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