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144 posts found for “work from home”

Customer Support · 11 Min read

Online Chat Support 101: Your Guide to Live Chat Support for Businesses and Employees

Looking to learn more about online chat support? We've broken down the benefits, implementation guidelines, and more.

Erika Trujillo Customer Success Manager @Groove

Customer Support · 4 Min read

Top Customer Service Representative Insights, Job Description, Salary, and More

Find out everything you need to know about the position and how to find the perfect role for yourself or your business.

Lisa Foster Head of Support & Success @Groove

Customer Support · 11 Min read

How to Start an E-commerce Business from Scratch

Ready to start the next Amazon? Or maybe just a side project for supplemental income? We're here to help you get started.

Melissa Rosen CX Lead & Content Creator @Groove

Customer Support · 10 Min read

2024 E-commerce Customer Service Best Practice Guide

We’ll take a closer look at e-commerce support, complete with advice and tips to take your customer service to the next level.

Melissa Rosen CX Lead & Content Creator @Groove

Customer Support · 11 Min read

15 Most Important Customer Support Skills with Examples

We've curated the 15 most important customer support skills to help you and your team thrive in this position.

Lisa Foster Head of Support & Success @Groove

Product Updates · 2 Min read

Product Update: New iOS App

A fully usable customer support app on-the-go.

Nick McCreath Co-Founder @Groove

Customer Support · 7 Min read

9 Best Knowledge Base Software Options Small Businesses

A comprehensive guide to the best knowledge base software for your business.

Nathan Collier Senior Editor @Groove

Growth · 8 Min read

E-commerce Entrepreneur: How One Wedding DJ Started One of the Fastest Growing Businesses in Texas

Looking to become a successful e-commerce entrepreneur? Josh Pather of Photo Booth International demonstrates how to find opportunities in every venture.

Nathan Collier Senior Editor @Groove

Customer Support · 7 Min read

Help Center Software: 5 Steps to Create Self-Service Resources for Customer Support

A guide to finding help center software that’s right for you, including a 5-step process to help you get started.

Nathan Collier Senior Editor @Groove