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Remote Work · 8 Min read

For the last seven years, we've been a fully remote company. Here’s what I've learned about running a successful remote team.

Alex Turnbull CEO & Founder @Groove

Customer Support · 9 Min read

A well-thought-out plan for creating knowledge base articles with examples from our own help center.

Melissa Rosen CX Lead & Content Creator @Groove

Customer Support · 22 Min read

Get the 10 most valuable customer experience analytics for small-medium businesses, broken down in practical terms, with real-life examples.

Melissa Rosen CX Lead & Content Creator @Groove

Growth · 8 Min read

How we eliminated awkward performance review meetings and improved team-wide productivity.

Melissa Rosen CX Lead & Content Creator @Groove

Founder's Journey · 8 Min read

Your company core values matter. Here’s the process we used to develop ours, plus tools you can use to develop your own.

Alex Turnbull CEO & Founder @Groove

Customer Support · 6 Min read

These 33 legendary customer service quotes contain wisdom to inspire you, spark questions, and help your support team deliver better service.

Len Markidan

Customer Support · 15 Min read

A complete guide to finding the right customer support software for your company.

Erika Trujillo January 03, 2024 Customer Success Manager @Groove

Customer Support · 11 Min read

We collected 10 of the most inspiring customer service examples we could find.

Nathan Collier Senior Editor @Groove

Customer Support · 16 Min read

Discover what, why, and how to automate customer service, without losing the personal touch—nor hefty investments in AI and supercomputers.

Erika Trujillo Customer Success Manager @Groove