A collection of 230 posts
7 Min read
Setting up an ecommerce customer support team? We'll help you structure it for success, retention, and efficiency.
Lisa Foster Head of Support & Success @Groove
11 Min read
Ready to start the next Amazon? Or maybe just a side project for supplemental income? We're here to help you get started.
Melissa Rosen CX Lead & Content Creator @Groove
10 Min read
We’ll take a closer look at e-commerce support, complete with advice and tips to take your customer service to the next level.
5 Min read
Understand the role empathy plays in the workplace and how to nurture it among your team.
We breakdown the basics of live chat support and how to choose the best software for your business.
We've curated the 15 most important customer support skills to help you and your team thrive in this position.
In this guide, we’ll explore the definition of customer feedback and the best ways to gather exceptional insights from your customers.
6 Min read
Find out how small businesses can benefit from understanding the principles behind SLAs.
A comprehensive guide to the best knowledge base software for your business.
Nathan Collier Senior Editor @Groove
These five elements of customer service lay the foundation for company growth, client success, and customer happiness at growing small businesses.
Here's an ultra-practical guide to help non-technical founders (and customers alike) troubleshoot and resolve issues.
A guide to (successfully) supporting customers while running every other part of your business.
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