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Customer Support · 7 Min read

A guide to (successfully) supporting customers while running every other part of your business.

Melissa Rosen CX Lead & Content Creator @Groove

Customer Support · 8 Min read

Small and scrappy doesn’t have to mean inefficient. Find out how and when it’s time to move from Gmail to a real Shared Inbox.

Melissa Rosen CX Lead & Content Creator @Groove

Customer Support · 6 Min read

Learn the basics of customer service software and how to tailor it to your specific needs.

Melissa Rosen CX Lead & Content Creator @Groove

Customer Support · 8 Min read

Lay the foundation for outstanding (and scalable) e-commerce customer service with these must-have tools.

Melissa Rosen CX Lead & Content Creator @Groove

Customer Support · 9 Min read

We take a customer-first approach to compare Gmail to Outlook to Groove for growing businesses.

Melissa Rosen CX Lead & Content Creator @Groove

Customer Support · 7 Min read

Learn how to use your customer support software as a catalyst for growth.

Melissa Rosen CX Lead & Content Creator @Groove

Customer Support · 7 Min read

Using real customer questions as our guide, we compare Groove to Zendesk and Freshdesk.

Melissa Rosen CX Lead & Content Creator @Groove

Customer Support · 13 Min read

Trying to use Gmail for customer support? This post covers 10 easy-to-implement best practices, plus step-by-step instructions for each one.

Nathan Collier Senior Editor @Groove

Customer Support · 11 Min read

Eight ways we managed to save money, time, and customers by keeping support in-house.

Melissa Rosen CX Lead & Content Creator @Groove