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Customer Support · 10 Min read

9 Customer Success Strategies That Actually Scale (Plus 4 Metrics We Track)

Nine real customer success strategies we use at Groove, along with templates to set them up yourself.

Melissa Rosen CX Lead & Content Creator @Groove

Customer Support · 7 Min read

10 Customer Service Apps to Help Scale Your Support

This list compiles the top customer service apps to help customer service teams save time, reduce effort, and provide holistic customer support.

Melissa Rosen CX Lead & Content Creator @Groove

Customer Support · 10 Min read

How We Support 10,000+ Users With Only 2 Customer Team Members: 9 Tips for Remote Customer Support

How we built a highly effective (and super lean) remote support team.

Melissa Rosen CX Lead & Content Creator @Groove

Customer Support · 6 Min read

5 Tips for Onboarding Your Team to New Customer Support Software

Onboarding employees to new customer support software can be a challenge. This guide will help you conquer it.

Melissa Rosen CX Lead & Content Creator @Groove

Customer Support · 8 Min read

Moving to Online Customer Support: 8 Tips to Ease the Transition

Our best advice for smoothly transitioning your team to online customer support.

Melissa Rosen CX Lead & Content Creator @Groove

Customer Support · 10 Min read

10 Customer Service KPI Metrics You Should Be Measuring (And How to Improve Them)

Discover and hone ten customer service KPI metrics, complete with definitions, examples, and solutions to help you improve them.

Melissa Rosen CX Lead & Content Creator @Groove

Growth · 25 Min read

How to Grow Your Business: 15 Steps We Actually Took Growing to $3.5M/Year

This isn’t a guru guide. And it’s not a listicle of “best practice.” These are the 15 steps we actually took to grow into a multi-million-dollar business, so you can too.

Alex Turnbull CEO & Founder @Groove

Customer Support · 7 Min read

Our 6 Step Customer Service Strategy for Communicating to 2,000+ Customers During an Outage

A game plan for communicating during a crisis to keep your customers (and your support team) calm.

Melissa Rosen CX Lead & Content Creator @Groove

Customer Support · 7 Min read

3 Customer Satisfaction Surveys: How To Write and Measure CSAT, NPS, and CES Surveys

Get the full breakdown on customer satisfaction surveys. Including real-world questions, examples, and clearly defined benchmarks for CSAT, NPS, and CES.

Melissa Rosen CX Lead & Content Creator @Groove