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85 posts found for “auto reply email”

Product Updates · 6 Min read

Groove’s Product Roadmap: What to Expect for the Rest of 2020

We have big things planned at Groove for 2020. Here’s a look at everything you can expect from us for the rest of the year.

Nick McCreath Co-Founder @Groove

Customer Support · 9 Min read

8 Knowledge Base Examples (From Our Help Center) with Lessons for How to Create Your Own

A well-thought-out plan for creating knowledge base articles with examples from our own help center.

Melissa Rosen CX Lead & Content Creator @Groove

Customer Support · 10 Min read

What Is E-commerce Customer Service? 5 Best Practices for ‘Small’ to Beat ‘Big’

Going up against e-commerce behemoths is no easy feat. But, customer service is one of the last bastions where small absolutely crushes big.

Melissa Rosen CX Lead & Content Creator @Groove

Customer Support · 5 Min read

Customer Service Ticketing System Magic: We Cut Response Time by 50% Using This Feature

We went from overwhelmed to well-oiled machine using the magical power of tags.

Melissa Rosen CX Lead & Content Creator @Groove

Customer Support · 22 Min read

Customer Experience Analytics: 10 Metrics to Get CX a Seat at the Table

Get the 10 most valuable customer experience analytics for small-medium businesses, broken down in practical terms, with real-life examples.

Melissa Rosen CX Lead & Content Creator @Groove

Growth · 8 Min read

Getting Rid of the Bullsh*t Performance Review: This 4 Step Checklist Saves Us 40+ Hours Each Quarter

How we eliminated awkward performance review meetings and improved team-wide productivity.

Melissa Rosen CX Lead & Content Creator @Groove

Customer Support · 8 Min read

Looking For The Best Customer Experience Software? Start With These 5 Questions

Searching for new customer experience software? Use these five guiding questions to find the right tool. Spoiler alert: You might already be using it.

Melissa Rosen CX Lead & Content Creator @Groove

Customer Support · 15 Min read

10 Types of Customer Service Tools (And How to Pick the Right One)

A complete guide to finding the right customer support software for your company.

Erika Trujillo January 03, 2024 Customer Success Manager @Groove

Product Updates · 4 Min read

Groove in August: A New Search Engine, Collision Detection, Unsplash, and More!

It’s been another busy month for the product and engineering...

Nick McCreath Co-Founder @Groove