A collection of 77 posts
2 Min read
We’re excited to announce two new features: agent availability status and the ability to link social accounts to specific mailboxes in Groove
Lesley Yarbrough
4 Min read
When I first heard about Groove, I was curious because I had used a few other support tools but I had never been truly satisfied.
< 1 Min read
We’ve got some great news for anyone who spends time wondering whether or not their customers have read their email responses.
These past few weeks have been busy ones for the Groove team, with lots of new upgrades to the app that you may have already noticed.
Private notes are one of the most-used features in Groove. They let you communicate with your team, behind the scenes, about any ticket.
After a few weeks of beta testing Groove’s latest integration, we’re excited to announce that Zapier is now live in the Groove Apps Store
5 Min read
A heartfelt "thank you" and news on everything we're doing to make Groove better for you: new integrations, API, and more
Battling bugs with customer profiles, nested inline replies, and closing the week by giving the app a much-needed polish.
Groove’s newest integrations are now live and ready to use. They make it easy to manage your subscriber lists right from your help desk
3 Min read
New feature that makes merging tickets a breeze, a couple of awesome Groove integrations, and a brilliant Grasshopper hack
After weeks of head-down development and testing, we’re excited to announce the release of the Groove API.
We’ve narrowed down the remaining parsing issues in Groove to inline comments, lingering comment history, and comment history
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