A collection of 77 posts
3 Min read
You know what they say: Always. Be. Shipping. Here are some highlights of the new features, bug fixes, and improvements we’ve shipped recently
Lesley Yarbrough
Using Groove on the go with improved search functionality, real-time updating, and a spiffed-up user interface.
2 Min read
We focused on improving core ticketing functionality this week; specifically, parsing incoming emails from Gmail and Outlook.
We've gotten some amazing feedback on our recently-released mobile web app, as well as some feature requests and bug reports
It's been a long time coming, and today we are very excited to release our mobile web app into public beta!
We’re excited to share a few of the additions we’ve released for our support widget, core ticketing, and integrations
We’ve had a fancy-looking support widget on our site for the last few weeks. Today we are excited to release it to everyone.
If you’ve ever wondered who did what on a ticket and when, our new ticket history lets you see exactly that
After 6 weeks plugging away, we are truly thrilled to release those upgrades to all of our customers today.
While our team is chipping away at the bigger projects, we’ve also pushed out a couple smaller things that we think you’ll appreciate
4 Min read
We’ve been working hard these past couple weeks on a handful of features and enhancements designed to make your lives a lot easier
Now any responses you send will be delayed for 5 seconds, giving you the chance to undo sending if you realize you made a mistake.
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