A collection of 77 posts
3 Min read
Groove and Slack have joined forces to complete an awesome integration now available in our Groove Apps menu!
Lesley Yarbrough
4 Min read
We’ll be letting everyone test out Reports. We also have a sleek New Ticket UI live on production, equipped with many requested enhancements
2 Min read
Based on customer demand, we’ve devoted our energy to improving our search functionality and increasing our database size
We’ve devoted the last few weeks at Groove to improving what we feel is the most important aspect of Groove: your emails.
Recent improvements include tweaks to the multiple mailbox feature, better attachment control, & inserting comments from satisfaction ratings
We've rolled out little wins like status control on the submit button, UI tweaks, & keyboard shortcuts to make common replies more convenient
We’ve introduced a fancy new rich text editor, enhanced our forwarding functionality, and added some convenient keyboard shortcuts
We made reading tickets quicker, fixed a few edge cases with our Widget, and cleaned up whitespace in incoming emails.
We debugged a particular nasty change with Gmail, made our HTML parser even smarter, and squashed a number of annoying edge cases.
We fixed a couple issues that were slowing down working with attachments, strengthened Live Chat, and prepared to launch our beta environment
Accounts broken into groups, such as sales and developers, can now route incoming emails directly to the right type of agent.
We’ve made fixes to the app that address some issues that users were reporting, including updates to the new settings dashboard and folders
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