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144 posts found for “work from home”

Customer Support · 23 Min read

Customer Relationship Management for Small Businesses: 57 CRM Examples (That Won’t Break the Bank)

Need a customer relationship management alternative? This guide includes customer ratings, options, screenshots, and prices for 57 different CRM platforms.

Nathan Collier Senior Editor @Groove

Founder's Journey · 7 Min read

Why I Almost Walked Away From the $500k/mo Company I Founded

The story of Groove's darkest months: how we got here and how we came up with a plan to turn things around.

Alex Turnbull CEO & Founder @Groove

Customer Support · 8 Min read

Customer Support Specialists and Beyond: How to Build (or Join!) the Customer Support Team You Need

Customer support specialists speak for your company. But what role, job, or person should you hire? Here’s how to build or join a great team.

Nathan Collier Senior Editor @Groove

Customer Support · 10 Min read

Defining the Customer Experience Specialist: How CX Managers Can Clarify Roles & Hire for Growth

The process for hiring a customer experience specialist is broken. Find out how leaders and job seekers can fix it with three strategies.

Melissa Rosen CX Lead & Content Creator @Groove

Customer Support · 10 Min read

How to Create a Knowledge Base from Start to Finish: Building Self-Service for Customer Support

Learn how to create a knowledge base from the ground up that your customers will love.

Melissa Rosen CX Lead & Content Creator @Groove

Customer Support · 10 Min read

Customer Testimonials: Where, When, and How to Use Compelling Stories to Build Trust and Credibility

Learn how to create and use compelling customer stories to build credibility and turn more prospects in loyal customers

Ilia Markov

Founder's Journey · 10 Min read

The Rebirth of Groove (and the Next Stage In Our Startup Journey)

Where we’ve been, where we’re going, and answers to all of the questions that many of you have been asking.

Alex Turnbull CEO & Founder @Groove

Entrepreneurship · 9 Min read

How to Use Upselling to Increase Customer Happiness, Retention and Revenue

Upselling is a dirty word to many people, but in reality it doesn’t need to be. Learn how to upsell so that you get happier and more loyal customers.

Alex Turnbull CEO & Founder @Groove

Product Updates · 4 Min read

Sneak Peek: A New Groove

Introducing Groove 2.0 — up to 8× faster, rock-solid stability, better collaboration, powerful new reporting, and a whole new look.

Alex Turnbull CEO & Founder @Groove